Bezva Vlasy CZ Reviews
(Rated by 7 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
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Overall Rating
4.3
Base on 7 Reviews
Ratings by Feature
Ratings by Feature
- Shipping & Delivery4.8
- Return Policy5.0
- Price & Quality4.0
- Customer Service4.7
- Good Value4.5
Recent Customer Reviews (7)
Debra Tackett
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Melissa Rocha
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Jan Eichel
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Jana Gaertner
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Nicole Oliveira
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John Bryant
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Wendy Gomes
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Bezva Vlasy CZ Pricing
Wella Professionals shampoos (1000 ml)
398 Kč - 417 Kč
VAT-inclusive prices
126 Kč - 442 Kč
Bezva Vlasy CZ Pros & Cons
Pros
1
Fast delivery: Customers frequently mention quick shipping, often within 2-3 days.
2
Good prices: The store offers professional hair care products at attractive prices.
3
Wide product range: Offers a broad selection of hair cosmetics for both professionals and home use.
4
Customer service responsiveness: The shop responds to customer complaints and tries to resolve issues.
5
Secure website with HTTPS encryption, ensuring safe data transmission.
6
Fast and Reliable Delivery: Thanks to its logistics improvements and network of pick-up points, customers benefit from reliable next-day delivery and efficient order fulfillment.
7
Cost Efficiency and Scalability: Managing its own warehouse and logistics allows Bezvavlasy to reduce costs and scale operations effectively to support expansion into new European markets.
8
High-Quality Professional Products: The focus on professional-grade hair cosmetics and tools caters to both hairdressers and consumers seeking premium hair care solutions.
9
Enhanced Customer Experience: The integration of online and offline shopping channels, along with a user-friendly custom application, improves the overall shopping experience, encouraging repeat purchases.
10
Strong Market Position and Growth: As the second largest online distributor of hair cosmetics in Czechia, Bezvavlasy is positioned for continued growth and aims to become the number one hair care retailer in Europe within 3-5 years.
CONS
1
Packaging issues: Some customers report that packages arrive damaged or inadequately protected.
2
Product quality concerns: Reports exist of receiving opened or defective items, such as missing parts or damaged bottles.
3
Customer service problems in some cases, including unprofessional behavior and slow refund processing after returns.
4
Disputes over refunds and lost shipments, with at least one case involving a lost package in the courier system and delayed reimbursement.
5
An incident where the store allegedly offered vouchers to customers in exchange for deleting negative reviews, which raises ethical concerns.
Bezva Vlasy CZ Features and Benefits
Features
Fast delivery
Customers frequently mention quick shipping, often within 2-3 days.
Good prices
The store offers professional hair care products at attractive prices.
Wide product range
Offers a broad selection of hair cosmetics for both professionals and home use.
Customer service responsiveness
The shop responds to customer complaints and tries to resolve issues.
Secure website with HTTPS encryption
ensuring safe data transmission.
Leader in Hair Care Market
Bezvavlasy.cz is a prominent Czech retailer specializing in professional hair cosmetics, serving both B2B and B2C customers across multiple European countries including Slovakia, Hungary, Croatia, and Romania. It operates an e-commerce platform alongside 20 wholesale outlets that also serve as pick-up points for online orders.
Innovative E-commerce and Logistics
The company developed a custom web application combining e-commerce with brick-and-mortar stores to enhance customer experience, enabling quick and seamless order pickup. It also implemented an advanced automated warehouse system with Kardex, significantly reducing order processing times by 7 working days and cutting logistics costs by up to CZK 400,000 monthly.
Wide Product Range
Bezvavlasy.cz offers a comprehensive portfolio of hair care products, including styling tools (curling irons, professional hair dryers), and a broad selection of hair cosmetics targeting various effects such as hydration, regeneration, volume, color protection, and scalp care.
Customer Satisfaction Commitment
The company emphasizes customer satisfaction with benefits like free shipping on orders over 1990 Kč and guarantees on products.
Fast and Reliable Delivery
Thanks to its logistics improvements and network of pick-up points, customers benefit from reliable next-day delivery and efficient order fulfillment.
Cost Efficiency and Scalability
Managing its own warehouse and logistics allows Bezvavlasy to reduce costs and scale operations effectively to support expansion into new European markets.
High-Quality Professional Products
The focus on professional-grade hair cosmetics and tools caters to both hairdressers and consumers seeking premium hair care solutions.
Enhanced Customer Experience
The integration of online and offline shopping channels, along with a user-friendly custom application, improves the overall shopping experience, encouraging repeat purchases.
Strong Market Position and Growth
As the second largest online distributor of hair cosmetics in Czechia, Bezvavlasy is positioned for continued growth and aims to become the number one hair care retailer in Europe within 3-5 years.